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SkyBases, Inc.
An Arizona Corporation


Operations Management

Provide senior operations management to all staff and managers in all of the major areas indicated below, and also, to offer ancillary support to the sales, marketing and IT (Hardware, telecom, etc.) teams.

The main function is to establish and execute operational plans to achieve business goals by encouraging innovation, effective work prioritization, efficient resource alignment, continuing customer satisfaction, foster employee motivation and, most important, on-time and within budget deliveries. Few of the tasks required to accomplish this include:

> Plan, coordinate projects from initiation to completion
> Lead cross-functional teams and projects to meet business needs
> Manage project costs, resources, change requests, and risks
> Dissemination of pertinent information on all projects
> Establish project and product strategies, including integration
> Enhance 3rd party vendor and business partner relationships
> Manage compliance issues and keep up to date on new regulations
> Motivate employees
> Manage customer and internal upper management expectations

Software Development Management

Establish and maintain a disciplined and methodical flow of deliverables based on:

> Detailed standardized work requests for all Dev work, from fixes to new features
> Authorized design specifications for work requests
> Utilizing standards for source code and coding methods
> Thorough testing procedures
> Complete Quality Assurance from unit to regressions to full system
> Standardized and pre-scheduled source code release procedures
> Management and tracking of all source code
> Full technical and user guide documentation
> Vigilant management of all Development resource schedules and work timelines

Project Management

Using PMBOK based project management techniques, ensure the proper tracking, milestone reviews, risk analysis and mitigation, resource allocations, and commitment to on-time deliveries. Minimum mandatory tasks required to accomplish this includes:

> Prioritization of all projects
> Ensure tracking is in place and up-to-date for all Projects, Unit work and Source Code
> Familiarization with all customers and specific customer expectations
> Align/Re-align resource queues per prioritization
> Negotiate delivery schedules as required
> Forecast delivery schedule changes
> Diligent reconnaissance of possible obstacles ahead
> Formalize contingency/risk mitigation plans
> Schedule routine management procedures for info dissemination (reports, meetings, etc.)
> Formalize regular KPI reporting
> Decision on further resource requirements

Product Management

Take full ownership of product by becoming the go-to person on all related topics including users’ perspectives and usage, product’s internal technical structure and capabilities, peer products’ competitive comparison, and the value proposition message of the product.

Implementation Management

Take full responsibility for delivering to the client exactly what the client requested and is expecting. This includes first understanding the client’s expectations, then confirming the deliverable does in fact meet those expectations, and finally, installing/upgrading the client system and training the client on usage of the new deliverable. When performed effectively, this task will open up opportunities for future deliverable requests from the client.

Client Services Management

Take full ownership of the client and be their advocate within the organization. Understand the client’s needs and expectations. Communicate those views to the other departments within the organization effectively. Foremost, keep the client fully apprised and abreast of all deliverables with timely (daily, if needed) updates. Client services team must be trained to be knowledgeable about not only the industry, the product and its related services but, more importantly, on the wants, needs and caliber of the client. By viewing clients as partners rather than as just customers, both parties succeed.

RFI/RFP/RFQ Management

These documents (Request For Information, Request For Proposal, & Request For Quotation) are intended to be the sole medium by which an organization can describe its wants and needs, for a particular solution or set of solutions, to multiple vendors. As such, there are 2 specific sides to this assignment. First is the organization’s authoring of the Request which is to be submitted to vendors, second is the authoring of the responses to the Request by the individual vendors.

In authoring the Request, the organization must:

> Formalize the process via an individual or a team
> Identify all areas of the organization impacted by the Request
> Interview and record all items requested by each area to be included in the request
> Distinguish between needs, wants and pie-in-the-sky wishes
> Clearly identify and prioritize all items requested
> Highlight all technology requirements via diagrams, as needed
> Align resources and budgetary requirements for all items
> Set timelines for deliverables
> Identify acceptable vendors for submission of Request
> Submit final document to management for approval and distribution
> Contact all approved vendors and submit Request with specific instructions
> Schedule pre-vendor submission Q&A meeting
> Open all responses to Request following final submission due date
> Review all responses in detail
> Request follow-up information, if required
> Formulate short-list of vendors
> Schedule vendor presentations
> Following vendor presentation, negotiate with best value vendor(s)
> Following vendor acceptance, close Request process and begin installation process

In responding to a Request, the vendor must:

> If permissible, be involved with the Requestor’s authoring the Request process
> Ensure the minimum requirements of the Request can be met
> Map all available (or buildable) products & services to each item on the Request in detail
> In instances, partner up with other vendors to provide the best solution(s)
> Attend all Q&A sessions scheduled by Requestor
> Formalize response in a professional manner and submit as many copies as required
> Once on short-list, deliver presentation
> Once approved, negotiate best value proposition
> Follow-up with installation process

Training Management

Perform personally or lead a team to train:

> New employees on company products & services, including technology, core subject matter (financial, scientific, engineering, medical, legal, etc.), and internal policies (usually conducted by HR)
> Clients on the proper usage of company products and services, including technology, core subject matter relating client understanding to delivered products and services, User Guides and other documents provided, Client Services procedures, and future update/upgrade cycles.

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